We’re so happy to be back after our summer hiatus, but there have been hiccups. We heard your frustration, and we got to work on solutions. So, first of all:
1. The freezer backlog is cleared. After our reopening, we had more insulated packages waiting for freezer space than we could handle. Some packages had to wait up to ten days for their time in the freezer. That backlog is finally gone, and insulated orders are going out quickly again. We’ve also made plans to rent additional commercial freezers, to avoid this happening again.
2. Our customer service inbox is caught up. Please welcome Nadine, our new customer service representative! She’ll get a more formal introduction soon, but for now, know that she’s responding to customer questions within a few days, often less. Our customer service inbox is no longer backed up, and your questions and concerns are being handled quickly.
3. Door-to-door tracking updates are here. TrackShip is now live for all BGLH orders. You’ll receive email updates when your package is in transit, out for delivery, and delivered. No more constantly checking your tracking link to see where your package is!
I know the shipping delays were frustrating. We’ve back in our groove now, and getting your orders out quickly and well. Thank you for bearing with us while we worked through it.
Leila
