SUBSCRIPTION BOX FAQ

How do I sign up for a Subscription Box?


Go to our Subscription Box listing. It’s set up as a ‘build- your-own-subscription-box’, where you can choose as many items as you like, in whatever sizes you like, and select a delivery plan from every 1-4 months.

What discounts come with the Subscription Box?


60% off is automatically applied for monthly subscriptions. 55% off is applied for bi-monthly (every two months) subscription. 50% off is applied for a subscription that recurs every 3 months. 45% of is applied for a subscription that recurs every 4 months. These discounts are locked in and permanent as long as you have your subscription.

Subscription Box members also get automatically upgraded insulated shipping during the months of May through September at no extra cost.

How long do the products last?

With daily full-body use our 2.5 oz size lasts 3 to 4 weeks, our 6 oz size lasts 6 to 8 weeks and our 12 oz size lasts 2 to 4 months. The 0.9 oz sample size can provide up to one week of daily full-body use.

The shelf life of our products is one year.

How am I charged for the Subscription Box?


You will be charged for the first period when placing your subscription order. Shipping is calculated normally, with non-insulated, insulated and curbside options. You will then be billed when each renewal period occurs. You will receive notification of your billing via email. Your items will ship within 1 to 3 business days of your renewal.

How do I change items in my Subscription Box?


Log in to your BGLH Marketplace account, go to “My Subscription” and click “Upgrade or Downgrade.” You will be taken to the Subscription Box listing. Edit your selection to include the products you want. You will be prompted to go through the checkout process again. You will not be charged during the checkout process. Your checkout balance will be $0. Once you complete the checkout process your subscription items will have been updated.

How do I change my shipping method?


Shipping method changes can only happen by making edits to your subscription items. Log in to your BGLH Marketplace account, go to “My Subscription” and click “Upgrade or Downgrade.” You will be taken to the Subscription Box listing. Edit your current selection. You can make a minor change, like adding a 0.9 oz butter, or adjusting the size of a butter. You will be prompted to go through the checkout process again and can switch to your desired shipping method then. You will not be charged during the checkout process. Your checkout balance will be $0. Once you complete the checkout process your shipping method will have been updated.

How do I add two sizes of the same product?


Go to the Subscription Box listing and add the desired scent and size to your cart, for example a Candy 2.5 oz. Once the item is in your cart click to the BGLH Marketplace home page, and select the Subscription Box listing again. This will refresh the listing. Select your desired scent in a different size, for example Candy 6 oz, and add it to your cart. The Candy 2.5 and 6 oz will show up as two separate subscriptions, but the shipping for both will be combined.

How do I change the frequency of my subscription?


This can only be done by canceling your current subscription. Log in to your BGLH Marketplace account, go to the “My Subscription” tab. Beside “Actions” click “Cancel.” Then go to the Subscription Box listing and creating a new subscription with the desired frequency.

Can I pause my subscription?

Absolutely. This can be done directly from your BGLH Marketplace account. Log in to your account, go to the “My Subscription” tab. Beside “Actions” click “Suspend.”

How do I cancel my Subscription Box?


This can be done directly from your BGLH Marketplace account. Log in to your account, go to the “My Subscription” tab. Beside “Actions” click “Cancel.”

BGLH Marketplace

BGLH Marketplace

  • Subscription Box

    Subscription Box

    From: $0.80 every month
    Select options
  • Heart-Shaped African Black Soap Mini

    $3.00
    Add to cart
  • Orange Grapefruit Whipped Shea Butter

    From: $7.00
    Select options
  • Mango Cocoa Shea Blended Butter

    From: $7.00
    Select options

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