SUBSCRIPTION BOX FAQ

How do I sign up for a Subscription Box?

There are two ways to do this;

1. Go to our Subscription Box listing. It’s set up as a build- your-own-subscription-box, where you can choose as many items as you like, in whatever sizes you like, and select a delivery plan from every 1-6 months.

2. Go to the page of the product you to subscribe to and sign up directly from there.

What discounts come with the Subscription Box?

40% off is automatically applied to monthly subscriptions. 35% off is applied to bi-monthly (every two months) subscription. 30% off is applied to subscriptions that recur every 3 months. 25% off is applied to a subscription that recurs every 4, 5 or 6 months. These discounts are locked in and permanent as long as you have your subscription.

Subscription Box members also get automatically upgraded insulated shipping from May through September at no extra cost.

How long do the products last?

With daily full-body use our 2.5 oz size lasts up to 3 weeks, our 6 oz size lasts up to 6 weeks and our 12 oz size lasts up to 3 months. The 0.9 oz sample size can provide up to one week of daily full-body use.

The shelf life of our products is one year.

How am I charged for the Subscription Box?

You will be charged when you place your first subscription order. You will then be billed when each renewal date occurs. You will receive notification of your billing via email a few days before, and on the day of your renewal. Your items will ship within 7 to 10 business days of your renewal.

How do I change items in my Subscription Box?

If you started your subscription from an individual product page:

You wouldn’t be able to switch to a different product. You can only edit these types of subscriptions to change the quantity or size of a product. You can do that by logging into your BGLH Marketplace account, clicking ‘Subscriptions’, clicking ‘View’, scrolling down to ‘Subscription totals’ and clicking ‘Change Quantity’ to increase or decrease quantity, or ‘Upgrade or Downgrade’ to switch product size. To switch to a different product you would have to cancel your current subscription and start one for the product you want (ideally from the Subscription Box listing.)

If you started your subscription from the Subscription Box listing (recommended method):

Log into your BGLH Marketplace account, click ‘Subscriptions’, click ‘View’, scroll down to ‘Subscription totals’ and click ‘Upgrade or Downgrade’. You will be taken to the Subscription Box page. Edit your selection to add or remove the products you want. You will be prompted to go through the checkout process again. You will not be charged during the checkout process. Your checkout balance will be $0. Once you complete the checkout process your subscription items will have been updated.

How do I change my shipping method?

Log in to your BGLH Marketplace account, go to “Subscriptions” and click “View”. Under Actions click “Change shipping.” A pop upbox will appear on screen with the Non Insulated and Insulated shipping options. Select your desired option and then click “Save.”

How do I change my payment method?

Log into your BGLH account and click on “Subscription” from the left sidebar menu. Beside “Actions” click on “Change Payment”, you’ll be taken to a Checkout page (but you will not be charged.) Under “Total” enter your new credit card details. Click the black “Change Payment Method” button. You will be returned to your Subscription summary page and a note saying “Payment method updated for all your current subscriptions.” will appear at the top of the screen.  

How do I add two sizes of the same product?

Go to the Subscription Box listing and add the desired scent and size to your cart, for example a Candy 2.5 oz. Once the item is in your cart click to the BGLH Marketplace home page, and select the Subscription Box listing again. This will refresh the listing. Select your desired scent in a different size, for example Candy 6 oz, and add it to your cart. The Candy 2.5 and 6 oz will show up as two separate subscriptions, but the shipping for both will be combined.

How do I change the frequency of my subscription?

This can only be done by canceling your current subscription. Log in to your BGLH Marketplace account, go to the “My Subscription” tab. Beside “Actions” click “Cancel.” Then go to the Subscription Box listing and creating a new subscription with the desired frequency.

Can I pause my subscription?

Absolutely. This can be done directly from your BGLH Marketplace account. Log in to your account, go to the “My Subscription” tab. Beside “Actions” click “Suspend.”

When you re-start your subscription it will resume your original subscription schedule. It won’t re-set the start date to the date you resumed your subscription. If you want a new start date or subscription frequency you will need to cancel your subscription and start a new one

How do I cancel my Subscription Box?

This can be done directly from your BGLH Marketplace account. Log in to your account, go to the “My Subscription” tab. Beside “Actions” click “Cancel.”

Sign up for a subscription below.

Facebook
X
Threads
Reddit
Email
Picture of BGLH Marketplace

BGLH Marketplace

  • Container Return Postage

    Container Return Postage

    From: $0.00
    Select options
  • Lavender Hair & Body Oil

    Lavender Hair & Body Oil

    From: $10.00 or subscribe to save up to 40%
    Select options This product has multiple variants. The options may be chosen on the product page
  • Lemon & Lavender Hair & Body Oil

    Lemon & Lavender Hair & Body Oil

    From: $10.00 or subscribe to save up to 40%
    Select options This product has multiple variants. The options may be chosen on the product page
  • Lemongrass Hair & Body Oil

    Lemongrass Hair & Body Oil

    From: $10.00 or subscribe to save up to 40%
    Select options This product has multiple variants. The options may be chosen on the product page

4 Responses

  1. Dear BGLH,
    I have shaving scars ,which butters would you recommend to blend or eradicate those scars?

Leave a Reply

Your email address will not be published. Required fields are marked *

The maximum upload file size: 2 MB. You can upload: image. Links to YouTube, Facebook, Twitter and other services inserted in the comment text will be automatically embedded. Drop file here

Search