Orders normally process in 3 to 5 business days, however we’re seeing a severe spike in demand from ads placed on Facebook and Instagram. So please allow up to 10 business days for your order to be processed. And thank you for keeping us so busy!!
All packages are shipped via the United States Postal Service (USPS). Once your order is packed, an email will be sent to you from Pirateship.com with your tracking information. (Be sure to check both your inbox and spam folders.)
We are not always able to refund or replace stolen packages, so please ensure that your package is delivered to a safe location.
We currently ship to the United States, Canada and select European countries. Email le***@**************ce.com to have your country added to our list. If the temperatures are moderate, we will try to ship there.
*Please note that we are phasing out summer shipping starting in 2026. We will ship whipped butters only to subscribers between June and August. One-time/non-subscription orders for whipped butters cannot be placed during that time.*
If temperatures are between 75 and 95 degrees in your area insulated shipping will keep your butters from melting. If your order melts, even with insulation we offer a refund or replacement. If temperatures are over 75 degrees and you select regular shipping, we assume you’re okay with receiving melted butter. If you want whipped, unmelted butter we don’t recommend purchasing when temperatures are consistently over 95 degrees. Even with insulation your order will likely melt.
Insulated packages contain cold packs and are shipped in silver heat-resistant mailers. They are frozen for 24 to 48 hours before post office pickup. (This is why tracking numbers do not automatically update.)
You might find when you open the package that it is cool inside, but the cold pack isn’t frozen. That is because it thaws during transit.
While the insulated mailers and cold packs can get our products to your doorstep in good condition, they cannot keep packages at a chilled temperature if they are left in a hot mailbox or on a hot doorstep. The complaints we receive about melting most often occur when a package has been collected at the end of the day after it has been sitting in the sun or in an outside mailbox for hours.
To prevent product melting:
1. Watch your tracking number closely. Arrange to have your package collected by someone as soon as it is deposited in your mailbox or at your doorstep.
2. Have your package delivered to your workplace. Quite a few of our customers do this to ensure they can collect their package as soon as it is delivered. Most workplaces have air conditioning and indoor mail collection.
3. Have your package shipped to someone who is at home during the day.
4. Have your package shipped to a PO box within an air conditioned mailing facility.
On select occasions, and especially for large orders, we can offer free shipping upgrades (to insulated shipping) on request. If we are unable to upgrade shipping, we will cancel the order so it can be placed again with the correct shipping method. (Email le***@**************ce.com to have this done.) We cannot change item details once an order is placed. Email us to cancel the order so it can be placed again with the correct items.
If a tracking number hasn’t updated in 2 weeks we presume the package to be lost and issue a refund. Send an email to le***@**************ce.com to get the process started. Keep in mind that insulated packages freeze for 24 to 48 hours before being picked up by the post office, so those tracking numbers begin moving later.
We ship replacements or issue full refunds for incorrect orders and spilled/damaged product. To receive a refund or replacement just email photos of the spilled/damaged/incorrect product to le***@**************ce.com. We may ask you to mail back what you received. In that case we will cover the cost of shipping with a prepaid shipping label.
We are not always able to offer refunds or replacements for stolen packages so please ensure your package is delivered to a safe location. We do not require signature confirmations for package delivery.
We ship all of our packages through USPS and on rare occasions there will be slow delivery. If a package appears to be lost in the mail, we wait 2 weeks from the last USPS tracking update before issuing a full refund or sending a replacement.
Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent. We do not issue refunds when there is slight variation in product volume.
We do not re-ship or refunds if whipped butters melt when regular shipping was selected. If your product arrives to you melted put it in the fridge until it hardens. Then put it in a cool room and let it come up to room temperature. It will have a denser texture, more the consistency of a cream than a whip, but it is usable.
*Please note that we are phasing out summer shipping starting in 2026. We will ship whipped butters only to subscribers between June and August. One-time/non-subscription orders for whipped butters cannot be placed during that time.*
Melted products sometimes lose volume because air bubbles have escaped, so it will appear lower in the container, however the weight of the product is consistent with what is on the label. If you selected insulated shipping and your product arrives melted, we offer a partial refund (if you choose to keep it), a replacement or a full refund (if you choose to return it, we will send a prepaid label.
Unfortunately we do not exchange products if a customer does not like the scent. We only offer exchanges in case of melted product (when insulated shipping was selected) or damaged orders. If you are testing scents, please purchase in sample sizes (0.9 oz and 2.5 oz.)
Sometimes products melt in transit, if this happens with non-insulated shipping we do not offer refunds or replacement. However if this happens with insulated shipping we offer a refund or replacement. This happens most frequently in the hottest months of the year (June through August).
*Please note that we are phasing out summer shipping starting in 2026. We will ship whipped butters only to subscribers between June and August. One-time/non-subscription orders for whipped butters cannot be placed during that time.*
The good news is that butters are still usable, absorbent, non-greasy and have all the amazing benefits for hair and skin — even in a melted state. Put them in the fridge and let them solidify, then set them out in a cool room so they can come up to room temperature. They will have more the texture of a cream than a whip, but still have a nice absorbent feel and can be used normally.
There are two different severities of melting. A light melting will make the product look bubbly, but retain the volume. You will notice in these pictures that the volume of the product is still high and rises to the top of the container. This suggests that not a lot of air bubbles have escaped in the melting process and the product has retained its whipped texture. We do not offer refunds or replacements for this kind of melting.
A heavy melting occurs when the product loses significant volume during melting due to a loss of air. It is important to note that a. the butter has not evaporated (this is physically impossible at current temperatures) and b. the weight of the butter has not changed. What has been lost are the air bubbles that are whipped into the butters to make them rise. We offer partial refunds or replacements for orders that arrive this way if insulated shipping was selected.
While the insulated mailers and cold packs can get our products to your doorstep in good condition, they cannot keep packages at a chilled temperature if they are left in a hot mailbox or doorstep. The complaints we receive about melting most often occur when a package has been collected at the end of the day after it has been sitting in the sun or an outside mailbox for hours.
To prevent product melting:
1. Watch your tracking number closely. Arrange to have your package collected by someone as soon as it is deposited in your mailbox.
2. Have your package delivered to your workplace. Quite a few of our customers do this to ensure they can collect their package as soon as it is delivered. Most workplaces have air conditioning and indoor mail collection.
3. Have your package shipped to someone who is at home during the day.
4. Have your package shipped to a PO box within an air conditioned mailing facility.
This does, at times, happen, especially during the summer months. We know it’s disappointing. Email le***@**************ce.com with photos of the melted product. You may return the butter for a full refund or replacement, or keep it and receive a partial refund. If you choose to return it we’ll cover shipping with a prepaid return label.
*Please note that we are phasing out summer shipping starting in 2026. We will ship whipped butters only to subscribers between June and August. One-time/non-subscription orders for whipped butters cannot be placed during that time.*
Our whipped butter is absolutely still usable, fragrant and effective even when melted. It won’t go back to a whipped texture (unless you whip it yourself with a hand mixer) but it will still be spreadable with the texture of a soft cream. If your butter arrives melted just put it in the fridge and let it harden, take it out and let it come up to room temperature.
No. We whip a lot of air into our butters so when they melt the volume goes down because the air bubbles escape. But the weight of the product is the same and it will last the same amount of time. Here are photos showing how much volume is lost when our butters melt.
Nope! It got a little warm in transit but if it’s still high up then that means the air we whipped into it is still there. So you’re good to go!
Send photos of the damage to le***@**************ce.com and we will process a full refund or a replacement.
The shelf life of the butters and black soap is 12 months. The shelf life of the body oils is 6 months.
All of our butters are whipped in the same way. We use the term ‘blended’ to specify the whips that have two or more butters in the base. Products referred to as ‘whipped’ have just one butter in the base. (The exceptions are Vanilla Whipped Shea Butter, Whipped Cocoa Butter and Orange Creamsicle Whipped Shea Butter, which have small amounts of a second butter.)
Each butter contains ingredients that reduce scarring and blemishing in skin, so they’re all good for stretch marks.
All our butters are formulated to smooth, soften and reduce inflammation in skin, so they’re all good for eczema relief.
Absolutely. Most of our customers do. The most popular uses include: locking in moisture after a wash/condition, gently defining curls, smoothing and softening hair before styling and providing definition in braids, twists, braid outs and twist outs. Click here for more information.
Mango butter comes from the seed, not the flesh of the fruit, so it does not smell like mango fruit. We include this note on all Whipped Mango and sample pack listings, but sometimes customers miss it.
All of our butters are scented with essential oils, plant extract coconut oil or cocoa butter. We don’t use synthetic fragrances, so our butters are not designed to be an alternative to perfume. However they are incredibly fragrant, excellent aromatherapy and their scent transfers onto skin and hair. The length and intensity of the scent transfer depends on your unique skin chemistry.
All our ingredients are food grade and our butters contain no synthetic chemicals. So yes, they are very gentle.
Unfortunately no. We only do refunds or replacements for damaged or compromised products, and incorrect orders. We recommend starting with sample sizes (0.9 oz or 2.5 oz) to test the product before committing to a larger size.
Yes! Click here to read more about our founder, Leila: https://bglh-marketplace.com/about/
There are two ways;
40% off is automatically applied for monthly subscriptions. 35% off is applied for bi-monthly (every two months) subscription. 30% off is applied for subscriptions that recur every 3 months. 25% off is applied for subscriptions that recur every 4, 5 or 6 months. These discounts are locked in and permanent as long as you have your subscription.
You will be charged when you place your initial subscription order. You will then be billed at each renewal date. You will receive a notification of upcoming billing, 3 days before your subscription renews, and a notification of completed billing on your renewal date. Your items will ship within 7 to 10 business days of your renewal.
Log in to your BGLH Marketplace account, go to “Subscriptions” and click “View”. Under Actions click “Change shipping.” A pop up box will appear on screen with the non insulated and insulated shipping options. Select your desired option and then click “Save.”
Go to the Subscription Box listing and add your desired scent and size to your cart, for example a Candy 2.5 oz. Once the item is in your cart click to the BGLH Marketplace home page, and select the Subscription Box listing again. This will refresh the listing. Select your desired scent in a different size, for example Candy 6 oz, and add it to your cart. The Candy 2.5 and 6 oz will show up as two separate subscriptions, but the shipping for both will be combined.
This can only be done by canceling your current subscription. Log in to your BGLH Marketplace account, go to “Subscriptions” and click “View” on the subscription you wish to cancel. Beside “Actions” click “Cancel.” Then go to the Subscription Box listing and creating a new subscription with your desired recurrence frequency.
Log in to your account, go to “Subscriptions” and click “View”, on your active subscription. Beside “Actions” click “Suspend.”
When you re-start your subscription it will resume on your original subscription renewal date.
This can only be done by canceling your current subscription and starting a new subscription when your desired renewal date arrives.
This can be done directly from your BGLH Marketplace account. Log in to your account, go to “Subscriptions” and click “View” on the subscription you wish to cancel. Beside “Actions” click “Cancel.”
We are always happy to fill large orders! Our current wholesale rate is 50% off orders of $400 or more, and we can complete those in 7 to 10 business days. You can place bulk orders automatically on our website. Just add desired items to your cart. Once your cart total exceeds $400, a 50% off coupon will automatically appear on the checkout page. Click on the coupon to redeem it.
