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RETURN/EXCHANGE POLICY

We only accept returns for incorrect orders or defective (spilled) items. All costs will be covered by us.

Note: Each product is weighed to ensure it contains the proper amount of product, and each package is weighed to ensure completeness. Claims of missing or under filled items will be measured against the weight recorded by USPS.

Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less product. As the weight of product placed into each container remains consistent. Furthermore, we quality test each batch we produce, and only send out the best.

REFUND POLICY

If you receive an incorrect order or defective (spilled) item, you can request a refund. We will pay for you to ship the item back to us, and issue a refund once it arrives.

Refunds take about 1-2 business days to process via credit card, and up to 1 business day via Paypal.

If you need to return an item, simply login to your account and send us a message.

SHIPPING

All packages are shipped via the United States Postal Service (USPS). Orders are shipped within 3 to 5 business days. We currently ship to the United States and select countries. If your country is not listed, please contact us at leila@bglh-marketplace.com to have shipping arrangements made.

Once your order is packed, an email will be sent to you from Stamps.com with your tracking information.

INSULATED SHIPPING

What is insulated shipping?
Butters (whipped and raw) are shipped in an insulated gel mailer marked ‘perishable’, with frozen cold packs inserted to keep them from melting in transit. Insulated packages are shipped early in the week (Monday to Wednesday) so they do not sit in mail centers over the weekend.

Who is it for?
Anyone ordering from a climate that is consistently over 75 degrees.

Why should I select it?
Without insulated shipping, we cannot guarantee that your product will arrive unmelted. 

What if I don’t select insulated shipping although I live in a climate consistently over 75 degrees?
You can roll the dice, but if your order arrives melted you will not receive a refund or replacement order. 

Have you done this before?
Yes, we rolled out insulated shipping last year, to great success. This year we are rolling insulated shipping out early because of higher temperatures in many customer regions. We will offer it until September 30, 2017.

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