All packages are shipped via the United States Postal Service (USPS). Most orders are shipped within 1 to 3 business days, however all of our products are handmade in small batches so, on occasion, orders will ship out in 4 to 5 business days. If you need an update on your order, call us at (312) 448‑3343. We can let you know which items in your order are currently in production. We are currently unable to process rush or overnight shipping requests.
After our Black Friday through Cyber Monday sales, processing times go up to 5 to 7 business days until we work through our backlog. We typically return to normal shipping times by December 5.
Once your order is packed, an email will be sent to you from Stamps.com with your tracking information.
We currently ship to the United States and select countries. If your country is not listed, please contact us at firstname.lastname@example.org to have it added.
From April 1 to September 30 we package all of our butters in insulated mailers with cold packs. Once they are packaged we place them in a deep freezer for 24 to 30 hours before post office pickup. This allows the mailers and cold packs time to freeze so products remain chilled during transit. (This is why tracking numbers do not automatically update.)
The mailers and cold packs are fully capable of keeping butters from melting in that time frame. You might find when you open the package that it is cool inside, but the cold pack isn’t frozen. That is because it thaws during transit.
While the insulated mailers and cold packs can get our products to your doorstep in good condition, they cannot keep packages at a chilled temperature if they are left in a hot mailbox or doorstep. The complaints we receive about melting almost always occur when an individual has collected a package at the end of the day after it has been sitting in the sun or an outside mailbox for hours.
To prevent product melting:
1. Watch your tracking number closely. Arrange to have your package collected by a neighbor, family member or friend as soon as it is deposited in your mailbox.
2. Have your package delivered to your workplace. Quite a few of our customers do this to ensure they can collect their package as soon as it is delivered. Also, most workplaces have air conditioning and indoor mail collection.
3. Have your package shipped to a neighbor, family member or friend who is at home during the day.
4. Have your package shipped to a PO box within an air conditioned mailing facility.
IN-STORE PICK UP POLICY
We hold items in store for 1 month. If they are not collected in this time we refund the order. We are unable to ship orders that were designated for in-store pickup.
We only process returns for incorrect orders and spilled product. All costs will be covered by us. Unfortunately we cannot exchange products simply because a customer does not like the scent. We do not offer refunds or replacements for stolen packages so please ensure your package is delivered to a safe location. We do not do signature confirmations for package delivery.
Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent.