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SHIPPING

All packages are shipped via the United States Postal Service (USPS). Orders are shipped within 2 to 4 business days. If we are pushing the 4 business day deadline, it is because a significant portion of your order was not in stock and had to be created from scratch. We are currently unable to process rush or overnight shipping requests.

We currently ship to the United States and select countries. If your country is not listed, please contact us at leila@bglh-marketplace.com to have it added.

Once your order is packed, an email will be sent to you from Stamps.com with your tracking information.

INSULATED SHIPPING

From April 1 to September 30 we ship our butters in an insulated foam mailer with frozen gel packs to keep them from melting. If the weather cools during this time we revert back to standard packaging. However, in the vast majority of cases we will ship your items insulated.

RETURN/EXCHANGE POLICY

We only process returns for incorrect orders and spilled product. All costs will be covered by us.

Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less product as the weight of product placed into each container remains consistent.

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