Last week I was sitting at my desk in our backroom when my production manager, Vanessa, walked in. “You need to talk to this customer,” she said, “she flew from another country to visit the store.”

Out of town customers are pretty common at our Brooklyn storefront. We’ve had customers come as part of birthday trips, mother-daughter trips, and one woman who stocked up on her last day in NYC before flying back to Germany.

But as I walked to the front of the store Vanessa whispered.

“She flew here just to shop.” 

I stopped in my tracks. My brain could not compute that!

I gathered myself and extended a hand. Her name is Alessandra, and she is a longtime customer from London.

“So you’re here in the United States just to shop at BGLH?!” I asked, trying to hide my shock.

“Yes I am!” she exclaimed.

She explained that she loved stocking up on our products and had gotten friends and family in London hooked on them. At a certain point they decided that, instead of paying custom fees, she should just come in person, buy a bunch of stuff, and bring it all back. 

And so, there she was, with a wide smile on her face.

We are welcoming and warm to anyone who steps foot in our store, but my staff and I did our best to give her the VIP treatment 🤣. We offered to custom wrap her order and gave her a chair to sit on as she smelled our various samples.

Before she left I asked if I could film her, because I still could not believe it! Check out the video below.

Picture of BGLH Marketplace

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3 Responses

  1. I hope one day I will be able to go to New York to your shop.. I’m in Love with your butters & Raw mango butter. Your products are so worth it..
    LOVE All the way from New Orleans..

  2. I’m not surprised. Black is Beautiful is the best product on the planet,, The scent, texture, application, affect stands alone, in my opinion, remains undefeated.
    Keep up the great work

  3. OMG, Leila!

    THIS is one of the many reasons why you are still in business. Take about loyal customers. This is AMAZING! I am sitting here with a smile on my face feeling the excitement that came through your story and video.

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