Earlier this year, a relative told me about a fellow naturalista whose hair started falling out in clumps after using WEN’s products. When she tried to call the company, the customer service didn’t seem surprised, but instead asked her many questions about her age. The products were recommended to my relative by her stylist who said that WEN’s products were great for natural hair. It seems that was bad advice for her and the 200 other women who are suing the company for damaging their hair after using their 5 in 1 Cleansing Conditioners.
According to an article on The Daily Beast, WEN Hair Care is reportedly being sued by more than 200 women in 40 states after using their sulfate-free alternative shampoo. The brand promises bouncy, manageable hair after the first use, but these women ended up with handfuls of shed hair. Some of the women even have bald spots. This has been happening to various women over the years, but nothing ever came of the complaints until now.
In addition to the extreme shedding, women are reporting the products have caused severe and possibly permanent hair damage, rashes, hair breakage, and scalp irritation. Nurse practitioner Amy Friedman bought the WEN Sweet Almond Mint basic kit in 2014 and began losing her hair within two weeks of use. Even after she stopped using the products, her hair continued to shed for 3 weeks, forcing her to wear extensions and take vitamins.
And unfortunately it gets worse. In addition to the company not warning future customers of the possible side effects of the products (which they were well aware of), they erased negative product online. They also blocked and erased comments regarding hair loss on their Facebook page.
So what’s causing the hair loss? Consumers are saying there are harmful ingredients in the products despite the brand’s claim that they are extremely gentle. Hydroxycitronnela is one of the product’s ingredients and it has been banned in the EU because of its toxicity. However, infomercial company Guthy-Renker denies that their products are harmful in any way and claims there are many reasons why women lose hair.
You can read the full shocking report here.
Have you used WEN’s products? Did you experience hair loss?