We only accept returns for incorrect orders or defective (spilled) items. All costs will be covered by us.
Note: Each product is weighed to ensure it contains the proper amount of product, and each package is weighed to ensure completeness. Claims of missing or under filled items will be measured against the weight recorded by USPS.
Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is fairly rare, but it does not mean that you have received less product. As the weight of product placed into each container remains consistent. Furthermore, we quality test each batch we produce, and only send out the best.
If you receive an incorrect order or defective (spilled) item, you can request a refund. We will pay for you to ship the item back to us, and issue a refund once it arrives.
Refunds take about 5-10 business days to process via credit card, and up to 1 business day via Paypal.
If you need to return an item, simply login to your account and send us a message.
All packages are shipped via the United States Postal Service (USPS). Orders are shipped within 3 business days. We currently ship to the United States and select countries. If your country is not listed, please contact us to have shipping arrangements made.
Once your order is packed, an email will be sent to you from Stamps.com with your tracking information.